Privacy Policy and Personal Data Protection

In compliance with Regulation (EU) 2016/679 of April 27 (General Data Protection Regulation - GDPR), and Organic Law 3/2018 of December 5 on the Protection of Personal Data and Guarantee of Digital Rights (LOPDGDD), we inform you that personal data provided through this website will be processed by TELEROSA SPAIN, S.L., as the data controller, with tax ID B92847920 and registered address at Avenida Europa, 5 Local, 29003 Málaga (Spain).

Purpose of Data Processing

Data will be processed for the following purposes:

  • To manage your request and order placed through our website, including informative communications related to order status, processing, delivery, possible incidents, and customer service.
  • To send you commercial information, including via electronic means, about news, promotions, or products related to our activity, provided that you have given your consent.

Legal Basis for Processing

  • Performance of a contractual or pre-contractual relationship.
  • Your explicit consent to receive commercial communications.
  • Where appropriate, the legitimate interest of the data controller.

Commercial Communications Based on a Prior Contractual Relationship

When placing an order through our website, a commercial relationship is established between the user and TELEROSA SPAIN, S.L., under which we may send you commercial communications by electronic means (such as email, SMS, or WhatsApp) about products or services similar to those previously contracted.

This commercial relationship will be considered established even if the order is not completed, as long as there is an express request from the user. This includes, but is not limited to, orders canceled by the client, due to material impossibility of delivery, or for failure to complete the payment process.

The user may object at any time to receiving such communications by using the mechanisms provided in each message or by submitting a request as described in the "User Rights" section of this policy.

Mandatory Data

Fields marked with an asterisk (*) in the forms are mandatory and necessary to manage your request or order. Missing data, or providing incorrect or incomplete information, may prevent the proper provision of the requested service.

In such cases, TELEROSA SPAIN, S.L. shall not be held responsible, and the service will be deemed correctly delivered based on the data provided, without this implying a breach of data protection regulations or giving rise to any refund or compensation.

Accuracy of the Data

The user guarantees that the personal data provided is truthful, accurate, and complete, and agrees to inform us of any changes that may affect them.

If the user provides personal data of third parties (e.g., order recipients), they expressly declare that they have previously informed such third parties of the provisions in this privacy policy and have obtained their consent to share their data.

TELEROSA SPAIN, S.L. shall not be held responsible for the unauthorized or improper use of third-party data provided without their knowledge or prior consent, with the user being solely responsible for any breach or harm arising from such use.

Data Disclosure to Third Parties

Your data will not be shared with third parties, except where necessary for the proper provision of the service (e.g., courier companies, technology providers, or external collaborators) or where there is a legal obligation.

In all such cases, these third parties will act as data processors, being contractually obligated to follow our instructions and to ensure the confidentiality, security, and proper use of the personal data in accordance with current regulations.

TELEROSA SPAIN, S.L. will require these collaborators to strictly comply with applicable data protection laws, with each collaborator being directly responsible for any breaches that may occur in the course of their activity.

Confidentiality of Information

TELEROSA SPAIN, S.L. guarantees the confidentiality of information relating to its customers, recipients, and orders.

Under no circumstances will information regarding personal data, order details, or recipients be disclosed to third parties, not even to the data subjects themselves, whether by phone, in writing, or in person, except in the following cases:

  • When there is a legal or judicial requirement to do so.
  • When necessary to defend our legitimate rights as a service provider, particularly to ensure payment of due amounts.

Data Retention

Personal data will be retained while the commercial relationship remains in effect or until the data subject requests its deletion. Thereafter, the data will be stored, duly blocked, for the legally required time periods to address potential liabilities.

User Rights

You may exercise your rights of access, rectification, deletion, restriction of processing, objection, and data portability at any time by sending a request to:

  • Email: info@telerosa.com
  • Postal Address: TELEROSA SPAIN, S.L., Avenida Europa, 5 Local, 29003 Málaga (Spain)

To exercise any of these rights, including opting out of commercial communications, you must provide:

  • Full name
  • Email address and/or phone number to which the opt-out applies
  • A copy of your ID or valid identification document (only if identity cannot be verified by other means)

You also have the right to file a complaint with the Spanish Data Protection Agency if you believe your data has been processed unlawfully.

Acceptance

Express acceptance of this privacy policy is a mandatory requirement to place orders or submit requests through this website.